A. Truffes.com Privacy Policy
Best Practice SA and its affiliates (collectively, “we”, “our”, “us” or “Best Practice”) is committed to your privacy. This Privacy Policy applies to and governs data collection and usage on the Truffes.com website (www.truffes.com, the “Site”). It is intended to describe for you our practices regarding:
- The information we collect and the information we hold on behalf of our website visitors (“you” or “your”);
- How that information may be used; and
- With whom we may share that information
We encourage you to read this Privacy Policy carefully when using the Site, or when providing information to us through the Site. You understand that by using Site you are accepting our practices as described in this Privacy Policy.
Types of personal information we collect
We collect and store personal information that you give us when you shop on our Site, register on our Site, complete an application, request a catalog, place an order, enroll in a promotional or rewards program, or send us an e–mail. This information may include your name, mailing address, e–mail address, telephone number, fax number, credit card number and expiration date, and other optional demographic information. If you respond to a sweepstakes or contest, we will ask you to verify that you are old enough to participate.
How we use and share personal information
We use the personal information we collect to process your orders, identify you within our systems, contact you if we have questions about your order, notify you about new products or promotional programs.
We share your personal information within Best Practice, it affiliates and with third parties that perform services for us or on our behalf (for example, credit card companies, financial institutions, shipping companies, market research firms, etc.) and when, in our judgment, we believe it is necessary or appropriate to prevent fraud, injury, or harm to persons or property, to protect our rights or the rights of others, to comply with applicable laws and regulations, or as otherwise required by law. Personal information may be transferred in connection with a business transition, such as a merger, acquisition, or asset sale involving any Best Practice business or asset to which the information pertains. We limit the scope of the information provided to third parties, and we allow its use only for the purposes for which it was disclosed.
Special information for Site shoppers
Cookies are pieces of data that a website transfers to a user’s hard drive for record-keeping purposes. The Best Practice Site may use cookies to provide enhanced functionality on the Site (e.g., user ID and password prompts) and aggregate traffic data (e.g., what pages are the most popular). These cookies may be delivered in a first-party or third-party context. Best Practice may also use cookies in association with emails. While these cookies may be associated with personal information (such as your email address), we do not associate personal information with clickstream data. Our Site also may capture limited information (user-agent, last URL requested by the user, client-side and server-side clickstream) about visits to our Site, we may use this information to analyze general traffic patterns and to perform routine system maintenance.
You have many choices with regards to the management of cookies on your computer. All major browsers allow you to block or delete cookies from your system. To learn more about your ability to manage cookies and web beacons, please consult the privacy features in your browser.
How to let us know about your preferences
Best Practice provides customers with marketing and promotional materials via e–mail, mail, telemarketing, and fax. If you’d prefer not to receive these materials, let us know using the instructions included in the following Q & A:
Q. How can I contact Best Practice?
A. You may contact us using any of the following options:
- Send an e–mail to us at: info@truffes.com
- Call us at: (781) 325-4434
- Fax us at: (781) 325-4434
- Write to us at:
Truffes.com
c/o Go To Market Consulting, LLC
PO Box 41
Lexington, MA 02420, USA
Q. How can I avoid receiving marketing materials.
A. To remove your name from our marketing lists, please follow the instructions noted below.
- E–mail – Click on the “unsubscribe link” located in all of our promotional e–mails (Requests to opt out of promotional e–mails will be honored within 5 business days.)
- Postal Mail, Fax and Telephone – Call, write, or send an e–mail to Best Practice, using the contact information provided above.
When submitting a request by telephone or mail, please be sure to include all of the contact information you have ever used or provided to Best Practice even if it is no longer current, including:
- All e–mail addresses
- All telephone numbers
- All names and addresses, including city, state, and zip code
Q. I’d prefer not to have my name and postal mailing address shared with other companies for marketing purposes. What should I do?
A. If you’d prefer not to have your name and postal mailing address shared with other companies, let us know in writing via e–mail, fax, or letter using the contact information provided above. Please be sure to include your name and postal mailing address as well as specific instructions.
Accessing and amending personal information
It is important that our databases are accurate and current. To review and make any appropriate changes or deletions to information about you, please contact us in one of the ways provided above.
Our Security Measures to Protect Information
To help protect the privacy of data and personally-identifiable information you transmit through use of this Site, we maintain commercially reasonable physical, technical and administrative safeguards. We restrict access to your personally-identifiable information to those employees who need to know that information to provide benefits or services to you.
Children’s Privacy
Our Site is a general audience site, and we do not intend to market to or collect, nor do we knowingly collect, personal information from children under the age of 13. Unfortunately, we cannot always determine the age of a visitor to our Site or the sender of an email.
Conditions of Use, Notices and Changes to Our Privacy Policy
By using this Site, you agree to the terms and conditions contained in this Privacy Policy. If you do not agree to any of these terms and conditions, you should not use this Site or any Best Practice benefits or services. You agree that any dispute over privacy or the terms contained in this Privacy Policy will be governed by the laws of the Commonwealth of Massachusetts. Any legal action or proceeding relating to this Privacy Policy or your access to or use of this Site shall be instituted in a state or federal court in the Commonwealth of Massachusetts. You agree to submit to the jurisdiction of, and agree that venue is proper in these courts.
Your California rights
We collect various types of personal information about you both online and offline, as described in this Privacy Policy. Under California law, customers of our Site who are residents of California may request certain information about our disclosure of personal information during the prior calendar year to third parties for their direct marketing purposes. To make such a request, please write to us at the following address:
Truffes.com
c/o Go To Market Consulting, LLC
PO Box 41
Lexington, MA 02420, USA
In addition, advertisements displayed to you on our websites and elsewhere on the Web may be customized to your interests and preferences, based on information learned about you as you use our websites and the Web in general. If you do not want to participate in this, please visit http://www.networkadvertising.org/managing/opt_out.asp to opt-out.
Alternatively, you may send us an email at info@truffes.com with the words “California Privacy Rights” in the subject line.
Revisions to This Privacy Policy
We reserve the right to amend the Privacy Policy at any time, for any reason, without notice to you, other than the posting of the amended Privacy Policy on this Site. You should check our Site frequently to see the current Privacy Policy that is in effect and any changes that may have been made to it. The provisions contained herein supersede all previous notices or policies regarding our privacy practices that govern the use of this Site.
Questions Regarding the Privacy Policy and Conditions of Use
If you have any questions about our Privacy Policy or any concern about privacy at the Best Practice or the use of this Site in general, please contact us in one of the ways provided above.