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FAQ | Truffes
Truffes: French word for "Truffles" . [t?yf] Noun, plural form.
Round fungus which grows underground, prized as a culinary delicacy, especially in France.

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FAQ

How do I place my order?
What is the cost of shipping?
Will you deliver to me if I live outside of the contiguous United States?
How long will it take to receive my order?
How do I track my order?
How can I pay for my order?
Where can I enter my coupon code?
Is it safe to use my credit card?
Can I request a custom order as a gift?
How do I care for my Truffes.com products?
How much truffle do I need per serving?
Can I return my purchase if I change my mind?
Can I purchase Truffes.com products at wholesale for my restaurant?

 

How do I place my order?
To place an order on Truffes.com, please use our secure on-line shopping cart and enter your credit card information. Orders can be placed 24 hours a day, 7 days a week on www.Truffes.com. Prices are subject to change without notice. Please note that your payment will be processed through PayPal, however you do not need a PayPal account in order to make a payment.
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What is the cost of shipping?
We ship USPS and FEDEX insured and offer 11 shipping options within the Continental United States (excludes Alaska and Hawaii). We are unable to deliver to P.O. boxes. Shipping options and prices depend on your delivery address and are available at the time of order in the Cart and Checkout process.
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Will you deliver to me if I live outside of the contiguous United States?
International orders and shipments to Hawaii and Alaska, AFO/FPO addresses, Puerto Rico, and Canada will incur higher charges than stated above. Please email us (info@Truffes.com) for prices for these shipments. You will be quoted a price for expedited service, which will depend on the country of destination. You are the importer of record, and are responsible for duties, fees and taxes due to the country of destination. By placing your order, you agree to comply with all laws and regulations in effect in the country where the shipment is received.
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How long will it take to receive my order?
We use reasonable efforts to ship all orders within two to three business days from when you place your order. If you would like to request a rush order, please let us know immediately by emailing us at info@Truffes.com. We will attempt to accommodate you. If an item is not available for rush delivery, we’ll let you know promptly. Truffes.com cannot be held responsible for delays in shipment.
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How do I track my order?
Once an order is completed successfully, our system automatically generates a confirmation e-mail receipt with your order information. Once an order has been shipped, we will send you an email with the tracking information. Please allow the specified time frame next to the product description for the arrival of your order.
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How can I pay for my order?
Credit card and PayPal payments are accepted on the PayPal secure site. For credit card payments, we accept Visa, MasterCard and American Express. To process payment via PayPal, you will be directed to PayPal for payment, once your order is placed. You do not need a PayPal account to process a transaction. Please ensure that payments are made within 3 days of placing your order. If payment is not received within 3 days, your order will be cancelled unless other arrangements have been made. If you have any questions, please email us at info@Truffes.com.

Where can I enter my coupon code?
After adding items to your cart, click the “View Cart” link at the top of this Site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code. Once you enter it, click “Apply” and your discount will automatically be calculated.
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Is it safe to use my credit card?
All orders taken on www.Truffes.com are 100% secure and protected by a 128 bit secured socket layer, which is the highest standard for online ordering. Our Store is hosted on Secure Servers with a renown international hosting provider and thus all your personal information including credit card info is fully secure. We do not sell, rent or share our customer information to anyone. Please view our complete Privacy Policy.
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Can I request a custom order as a gift?
We frequently work with customers on private commissions for weddings, birthdays and other special occasions. We also work with companies for corporate gifts. Please contact us at info@Truffes.com for all your special orders and we will be happy to provide you with our advices and with quotations.
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How do I care for my Truffes.com products?
Care instructions are provided for each Truffes.com product via the individual product landing page that is available during the online shopping process. Please consult these instructions prior to making a purchase for optimal care of your Truffes.com product.
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How much truffle do I need per serving?
In order to provide your guests with the full culinary experience that a truffle can offer, we recommend using 12 g (0.45 oz) of French Black Winter Truffles per person in your recipe. Of course, this quantity may vary depending on the recipe you are preparing,
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Can I return my purchase if I change my mind?
We fully guarantee our products. We value your business and will accept returns within 14 days of purchase. Returned items must be sealed in original packaging and in new condition. Any opened item will not be accepted.
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Can I purchase Truffes.com products at wholesale for my restaurant?
Truffes.com welcomes the opportunity to work with stores and restaurants who are interested in carrying our products. If interested, please e-mail our customer service at info@Truffes.com for additional information and instructions.
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